Nobody loses an account in a day.
- This monthThe sponsor moves to a new roleWhere it showed up: A consultant heard it Monthly report: On plan
- Next monthNobody meets the new sponsorWhere it showed up: Logged nowhere Monthly report: On plan
- In two monthsA promised staffing plan slips six daysWhere it showed up: A tracker on a drive Monthly report: On plan
- In three monthsTwo consultants roll off, no backfill namedWhere it showed up: A PSA report Monthly report: On plan
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In six monthsThe renewal goes to a competitor
Monthly report: Off plan
The first month the numbers move. Roughly a third of a year’s net profit, and 12 to 18 months to replace.
Right now, the only place those signs come together is your account manager’s head.
